Stows Cycles Returns Policy

Returns: If your order is broken or spoiled when it is delivered, then you should notify us as soon as possible or in any case within 7 days of delivery. You will have the option of returning the whole order or just the affected items.You can notify us by email at cycles@stows.co.uk or by post by writing to Stows Cycles, 72 High Street West, Slough, Berkshire, SL1 1EL or calling us on 01753 520 528.

We will happily exchange the goods or issue a refund.

All refunds under this returns policy will be paid within 14 days of you notifying us, providing that the merchandise has been returned.

Any items being returned must be unused and in their original packaging to prevent any further damage.

Cancellations: You can cancel an order at any time up to 14 days from the date of delivery, as long as the items remain unused and intact, by contacting us via email on cycles@stows.co.uk or by writing to Stows Cycles, 72 High Street West, Slough, Berkshire, SL1 1EL.

We will reimburse the price of the items within 7 working days of receiving the goods back.

Refunds will only be returned to the original payment method.

You are responsible for returning the items safely to us. Any items being returned must be unused and in their original packaging and in a resalable condition.

You are responsible for the cost of returning the goods and suggest that you use a signed for service to have proof of returns.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at Gov.UK