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Stows Cycles Returns Policy

Returns: If order(s) is broken or spoiled when it is delivered, then you should notify us as soon as possible or in any case within 7 days of delivery. Otherwise, the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email on cycles@stows.co.uk or by post by writing to Stows Cycles, 72 High Street West, Slough, Berkshire, SL1 1EL. All refunds under this returns policy will be paid within 30 days of you notifying us, providing that the merchandise has been collected by our courier. Any items being returned must be unused and in their original packaging to prevent any further damage.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found athttp://www.hmso.gov.uk/si/si2000/20002334.htm

Cancellations: You can cancel an order at any time up to 7 days from the date of delivery, as long as the items remain unused and intact, by contacting us via email on cycles@stows.co.uk or by post by writing to Stows Cycles, 72 High Street West, Slough, Berkshire, SL1 1EL. You will have responsibility for looking after the items until we collect them. We will reimburse the price of the items within 30 days from the date at which you inform us that wish to cancel the order, provided the order has been collected by the courier before 30 days have elapsed.

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